Should Design Firms Outsource IT Services?
Design firms heavily rely on technology for their day-to-day work – do you know what you could gain by switching to outsourced IT services?
Many design firms start out by handling various aspects of their operations in-house, including accounting, marketing, human resources, and information technology. However, once you’ve grown to a certain size, you’re likely to start entertaining the idea of outsourcing.
Why? It’s all about value. When you’re hiring in-house, it’s often less expensive in the beginning. As time goes on, you start to notice the many costs that come along with hiring someone who doesn’t come with a range of skill-sets and in-depth experience.
Making any big change in your design firm can be a difficult step; but before you decide to stick with what you have, answer this one question – what would you do if your in-house tech was out sick or on vacation, and you couldn’t get access to your data?
4 Signs That Your Design Firm Needs Outsourced IT Services
- You can’t work,
- You miss deadlines,
- Your customers are angry and may go to the competition, and
- You’re bleeding revenue by the minute.
That’s why it can be so valuable to have outsourced IT services on standby, ready to augment your in-house IT staff whenever necessary. What’s more, there are other ways your internal IT staff costs you.
- Employee Expenses
An in-house network administrator can cost $60k annually or more. To be effective, IT service and support requires up-to-date skills and expertise. A worthwhile network administrator will be expensive to hire.
- Benefits, Sick Leave, Vacation Costs
There are additional expenses on top of salary to consider. For example, holidays, and the coverage while your network administrator is away. When you consider all of this, just one network administrator can cost you more than $100k a year.
- Ongoing Training and Certifications
With cybercrime and other threats to your design firm, you must ensure your IT staff is trained on the latest cybersecurity tactics. In addition, software, hardware, and cloud solutions are constantly evolving. To provide the most cost-effective IT solutions, your IT guy should attend vendor training and stay up on certifications that expire. These training and certification expenses can really mount up and may involve travel expenses as well.
- Management Expenses.
While your design firm may be profitable, management probably doesn’t want to devote their time to overseeing IT. Do you even know if your IT staff are doing their jobs adequately? How can you unless you stay up on today’s technology needs? Shouldn’t you free up your managerial time for more important things?
That’s why you need an MSP to watch over your IT 24/7. Unlike your internal IT staff, an MSP doesn’t take vacations or sick days. They stay up on all the latest IT trends and threats. Plus, they’re available around-the-clock, whenever you need them.
5 Reasons to Switch From Internal to Outsourced IT services
- Reduced IT Costs
Reducing IT costs is one of the most appealing reasons design firms use MSP services. Design firms that choose to outsource can convert unplanned IT expenses to fixed, predictable ones. This frees up capital for other aspects of their design firm. Plus, it saves on hiring (and firing) in-house staff, paying benefits such as sick leave, health insurance, and Social Security. In addition, your MSP will be available 24/7, where in-house staff may take off due to personal issues or illness.
- Confident Security
Security is one of the most important aspects of technology. While technology evolves and data expands, the number of ways your IT network can be compromised increases. For example, cloud services are widely used today. But to ensure the security of an offsite server, it must be continuously monitored and assessed. Your MSP can advise you on the credentials of vendors, and conduct ongoing risk assessments to identify network vulnerabilities.
- Scalability and Adaptability
As your design firm grows, your IT needs grow as well. Keep in mind that new service offerings often come with significant upgrades or new software programs. Your MSP can provide the flexibility you need to change your products/services or add new ones when required.
- Onsite Training
The right outsourced IT services will train your employees on a new system, provide assistance when they need to use new software or technologies, and ensure they know how to recognize cyber scams. They can provide the one-on-one, onsite training that you can’t get when implementing new software or technologies yourself.
- Save Time
An MSP has the resources to start new IT projects quickly, where it can take in-house staff weeks or even months to hire and train the right people.
Using the best outsourced IT services is an effective way to cut costs while ensuring effective technology service and support.
You won’t have to pay for benefits, training, and vacations associated with full-time in-house positions. Their professionals are already trained and certified to handle your IT infrastructure, at a fraction of the cost of just one IT employee.
You’ll have ready access to a team of IT experts with a breadth and depth of tech knowledge and experience — something most design firms could never afford with an in-house IT staff. What’s more, you’ll benefit from 24/7 Help Desk Support, to ensure your needs are quickly addressed, and information technology stays up and running at all times.